Welcome to Household Tools Shop! We’re here to help you with any questions about our products, shipping, payments, and more. Below, you’ll find answers to common queries to ensure a smooth shopping experience.
Product Questions
What types of tools do you offer?
We specialize in a wide range of tools including air compressors, air tools, automotive hand tools, chainsaws, concrete tools, and more. Our menu features categories like Air Compressor Parts & Hoses, Automotive Tools, Clothing, and Commercial Lighting, catering to DIY enthusiasts, professionals, and handymen.
Are your products from reputable brands?
Yes! We partner with trusted brands like Kobalt to provide high-quality, reliable tools for all your projects.
Shipping & Delivery
Where do you ship to?
We offer global shipping to most regions, excluding select remote areas in Asia and other isolated locations. During checkout, enter your address to confirm availability.
What are your shipping options?
We have two options: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after shipment) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after shipment). Orders are processed within 1-2 business days.
How long does delivery take?
After processing, Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Note that international orders may face customs delays.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Returns & Support
What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. Contact us at [email protected] for assistance with returns or issues.
How do I contact customer support?
Email us at [email protected] for help with deliveries, returns, or any other queries. We’re committed to providing exceptional service!
General Questions
Who is Household Tools Shop for?
Our target customers include DIY enthusiasts, professional tradespeople, and handymen who need reliable, affordable tools for home improvement, automotive work, outdoor projects, and more.
What is your website style?
We maintain a practical, user-friendly online store focused on efficiency and reliability, mirroring the needs of our tool-using community.
Thank you for choosing Household Tools Shop – we’re here to equip your ambitions, one tool at a time! If you have more questions, don’t hesitate to reach out.